Client’s Charter

Pasir Gudang ITI Client’s Charter Achievement Jan – June 2015

NO

Client’s Charter

Department

Quantity Received

Processed & Solved

Achievement

Percentage

1

All the ILJTM Intake applications process are continously opened and done twice a year.

BPPL

601

601

100%

2

The intake application’s result can be accessed 3 weeks before the new session begins.

BPPL

Application’s result can be accessed from 15 May 2015

Application’s result can be accessed from 15 May 2015

100%

3

Students who are entitled for allowance will be paid every 10th for each month.

Administration

997

997

100%

4

All claims including the bills are paid within 14 days.

Administration

484

484

100%

5

Respond and feedback are given to all enquiries ad complaints within 3 days.

Administration

2

2

100%

6

Examination’s result can be accessed by students a week before new session begins.

BKKL

543

543

100%

7

Client’s feedback for the Front Desk at Satisafaction scale.

Customer Service Officer

20

20

100%

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